Shipping policy

Thank you for choosing to shop with LIBRADA CHAVEZ ACEVEDO. As a US-based online apparel store, we focus on standardized order processing and logistics management for all clothing goods. Our core goal is to ensure every customer receives their ordered garments intact, properly packaged, and within the stipulated delivery cycle. Below is our official and exclusive shipping policy applicable to all orders placed on our platform.

1. Order Processing Time

All valid apparel orders will be processed, inspected, packaged and prepared for shipment within 1 to 5 business days after order confirmation and successful payment. Processing operations do not cover weekends and official United States public holidays. During peak shopping seasons, large-scale order influxes or unexpected operational adjustments, order processing schedules may be moderately prolonged. In the event of noticeable processing delays that affect the normal shipping timeline, we will promptly notify customers via official email to update the latest order status.

2. Shipping Rates and Delivery Estimates

All shipping fees are calculated based on the overall weight, product quantity, packaging volume and final delivery destination of each order. The exact shipping cost will be automatically calculated and fully displayed on the checkout page before order payment, allowing customers to confirm all logistics expenses in advance.
Our unified standard shipping time for all clothing products is 15 business days. All stated delivery times are approximate references only. Actual delivery progress is subject to real logistics conditions. Potential factors including logistics carrier operational fluctuations, cross-border customs clearance progress, severe weather conditions, regional logistics restrictions and statutory holidays may lead to delivery delays, for which we assume no liability.

3. Shipment Confirmation and Order Tracking

Once your order is dispatched from our warehouse and handed over to the logistics carrier, you will receive an official shipment confirmation email from our team. The email will contain your unique order tracking number, carrier information and accessible tracking channels. Please note that logistics tracking data will not be updated instantly after shipment. Tracking status and transit details will be synchronized and available for inquiry within 24 to 48 hours after the package enters the official logistics system. If tracking information remains unavailable after the above period, you may contact our customer service for manual verification.

4. Incorrect Address Disclaimer

Customers are solely responsible for submitting accurate, complete and deliverable shipping address information, including detailed street address, zip code, valid recipient name and active contact phone number during checkout. Please verify all address information carefully before finalizing your order payment.
LIBRADA CHAVEZ ACEVEDO will not take responsibility for failed deliveries, misdelivery, package loss or returned shipments caused by wrong, incomplete or invalid address information provided by customers. Any packages returned to our warehouse due to address errors will require customers to bear all additional reshipping fees and logistics handling charges for secondary delivery.

5. Lost or Damaged Packages

If your package is confirmed missing during transit, please submit a formal inquiry and feedback to our customer service team within 2 calendar days following the scheduled estimated delivery date. We will initiate official logistics verification with the carrier to confirm the loss situation. Any overdue feedback will be regarded as automatic waiver of claim rights, and no subsequent loss compensation applications will be accepted.
If your clothing products arrive with transit-induced damage, scratches, fabric tearing or packaging breakage, please reach out to our support team within 24 hours of package receipt. You are required to provide clear, unedited photos or short videos of the damaged apparel items and original outer packaging. Our team will conduct a comprehensive review of your evidence and provide a targeted resolution scheme as soon as possible.

6. Apparel Care and Usage Notice

Every apparel product sold by our store is equipped with professional care labels, specifying standardized instructions for washing, water temperature, drying methods, ironing requirements and daily maintenance. Customers are required to follow the official care guidelines to wear and maintain the garments properly.
We do not undertake responsibility for product damage, color fading, fabric deformation, shrinkage or functional damage caused by improper manual cleaning, incorrect drying operations, private tailoring and modification, or artificial misuse of the products. No after-sales compensation or replacement service will be provided for damages caused by non-product quality issues.

7. International Shipping and Customs Notice

For all international cross-border shipping orders, local customs authorities of the destination country or region may impose import duties, customs taxes, inspection fees and other related administrative charges in accordance with local trade and customs regulations. All such additional charges are exclusively borne by the customer.
The product price and shipping fees paid by customers do not include any international customs clearance fees and import-related taxes. We will not cover or advance these expenses. Additionally, we are not responsible for package detention, return or abandonment resulting from customers’ failure to settle customs fees or non-compliance with local import supervision rules.

8. Contact Information

If you have any inquiries, disputes or consultation needs regarding our shipping policy, order processing status, logistics tracking, package abnormalities and other related issues, please contact us via the official channels below:
Trade Name: LIBRADA CHAVEZ ACEVEDO
Phone Number: +1 3105550525
Email: service@kotschmilzshop.shop
Physical Address: 1813 E PALMER ST, COMPTON, CA 90221